As a general rule, packages are sent within 48 hours of receipt of payment, through our courier companies with tracking number and delivery without signature. We will provide you with a link so that you can track your order online.
Shipping costs include handling and packaging costs, as well as postage costs. Handling charges have a fixed price, while transport charges may vary depending on the total weight of the package. We advise you to group all your items in the same order. We cannot combine two different orders, and shipping costs will apply for each one individually. We are not responsible for any damage to your package after shipment, but we do our best to protect all fragile items.
The board boxes are large and your items will be well protected.
Read carefully the purchase conditions, the shipping policy and the protocol for returns before making a purchase in the online store.
All items can be exchanged within 14 business days of receiving the order (according to article 44 of Law 7/1996, of January 15, of the Retail Trade Regulations, modified by Law 47/2002, of December 19). It will suffice to communicate it by email within the deadline.
The products to be returned must be in the same conditions in which they were received. We recommend keeping the original packaging and labels.
All returns will be exchanged for other products once they have been reviewed and it is verified that there has been no improper use by the customer. In no case will the amount of the item be refunded, except for the tare or the error in the shipment and provided that the requested item cannot be sent.
The shipping costs in the return will be borne by the customer. In the event that the return is due to an error on our part, or a manufacturing defect, WaterWings will be responsible for the return shipping costs.
How to make a return
To make a refund, you must contact our customer service via the email address firstname.lastname@example.org.
You must indicate the order number in order to manage your return.
The cost of the new collection and the new shipment is €5.95 euros for Merchandising items and €9.95 for the boards.
No refund will be accepted without having been previously accepted by our customer service.